certificate in customer service

The Certificate in Customer Service is a comprehensive programme designed to equip students with the essential skills and knowledge required to excel in customer-facing roles across various industries. This programme focuses on developing strong communication, problem-solving, and interpersonal skills, enabling graduates to provide exceptional customer experiences. Students will learn the fundamentals of customer service, explore various communication channels, and gain practical experience in handling customer inquiries and resolving complaints. The curriculum also covers topics such as customer relationship management (CRM), service quality, and customer retention strategies.